Refund & Cancellation Policy
Understanding our refund and cancellation terms for our services.
Refund Eligibility
Refunds may be considered in the following circumstances:
- Services were not delivered as specified in the contract
- Project cancellation within 48 hours of contract signing (before work begins)
- Technical impossibility to complete the project as agreed
- Breach of contract by Acrowings
Non-Refundable Items
The following are generally non-refundable:
- Consultation fees and discovery sessions
- Work already completed and delivered
- Third-party costs (hosting, licenses, etc.)
- Custom development work after client approval
- Services cancelled after work has commenced
Cancellation Policy
Before Project Starts:
Full refund available if cancelled within 48 hours of contract signing and before any work begins.
During Project:
Client will be charged for work completed up to the cancellation date. Refunds calculated based on remaining deliverables.
After Completion:
No refunds available once project is completed and delivered, unless there are major defects not resolved within the warranty period.
Refund Process
To request a refund:
- Submit a written refund request to refunds@Acrowings.com
- Include project details and reason for refund request
- We will review your request within 5-7 business days
- If approved, refunds are processed within 10-15 business days
- Refunds are issued to the original payment method
Partial Refunds
In cases where work has been partially completed, refunds are calculated based on:
- Percentage of project completion
- Deliverables already provided
- Time and resources invested
- Third-party costs incurred
Dispute Resolution
If you disagree with our refund decision, we encourage open communication to resolve the issue. We strive to work with clients to find mutually acceptable solutions.
Contact for Refunds
For refund requests or questions about this policy:
Email: legal@Acrowings.com
Response time: 5-7 business days